5 Technologies Driving Efficiency in IFM

IFM Technologies     

Every day we hear about how technology is disrupting industries and changing the status quo. Consider how Uber and Lyft have challenged taxis and delivery services. Square has changed the game for credit card payments. Airbnb reframes how people experience a new city and has challenged traditional hoteliers to stay relevant. Across telecommunications, media, publishing, retail, education, and beyond, disruption and innovation are pushing change.

The built world is also benefitting from digital transformation and technology advancements. From smart buildings to robotics, technology is changing the way the facilities industry maintains the places in which the world works, learns, and lives. 

Five Technologies Driving Efficiency In IFM & CRE:

IoT 2.0

Alignment of Internet of Things (IoT) data with traditional real estate portfolio optimization objectives such as maximizing occupancy, reducing energy consumption, and increasing uptime of critical assets will become paramount. The other important facet of developing a comprehensive IoT strategy will be to enhance the occupant experience where systems communicate with one another to respond to their needs. For example, reserving a parking space and desk when you are on your way to the office, sending an elevator down when you arrive, turning the lights on, and adjusting temperature to your liking.

Artificial Intelligence (AI)

Machine learning is already successfully combined with IoT toward making sense of all of the data. Eventually, machine learning will advance to the point where it not only can predict but take action, such as ordering a replacement part or scheduling a co-working space in advance of running out of conference room space.


Drones are already in use for building health assessments, such as aerial roof and parking lot inspections, grounds keeping and security sweeps. Fully autonomous drones (aerial and terrestrial) will begin to take a foothold in commercial spaces and be utilized for indoor security, mail delivery, floor cleaning, window washing, janitorial quality checks, and even employee onboarding.

Augmented Reality

Maintenance programs will continue to be supplemented by computergenerated perceptual information that enables engineers to see equipment and spaces in 3D details with instructions on completing repairs. Combined with sensor data (IoT), augmented reality can significantly reduce repair times and allow multiple experts to virtually diagnose and troubleshoot the problem.


Meaningful blockchain applications for commercial real estate will emerge in such areas as contract management /smart contracts, supply chain, and real estate transactions. The merging of IoT, blockchain, and AI will create the trifecta
of collecting data from many sensors (IoT), cleanly gathering and distributing the data (blockchain), and analyzing the results to focus attention on the right issue and opportunities (AI).

The above is an excerpt from the Occupier Edge Sixth Edition. Download the full report here