tablet analysis (image) Toyota (image)

Learn how we put our clients at the center of what's next

Toyota

Achieving Superior Facility Services over 60,000 Work Orders

01 The Opportunity

Toyota has 125 properties of varying size and scale in 47 cities in 18 states and Puerto Rico. After having an incumbent provider for 26 years, Toyota interviewed more than 25 facilities management companies in 2010 before selecting C&W Services for the job. Since then, C&W Services has replaced the internal structure of Toyota’s maintenance management system with a self-sourcing model that successfully implements best practices for a diverse set of work spaces including sales and marketing, warehouse, technical training, and vehicle distribution centers.

02 The Solution

Delivering consistent service across all locations, while staying flexible enough to meet Toyota’s diverse needs, is a priority. With the Toyota portfolio covering more than 125 buildings and approximately 11 million square feet, the greatest challenge of C&W Services’ work with Toyota has been the wide range of services needed in a vast range of settings and locations. During the past three years, C&W Services completed over 3,000 capital and expense projects including paving, parking lot expansions, roof repair and replacement, HVAC repair, LED projects, fire systems expansions, data center reconfigurations, and communication systems repair.

03 The Results

Cushman & Wakefield helped standardize operations, procedures, and technology including Fault Detection Diagnostics. This resulted in achieving a service-level response rate of over 95% with zero end-user complaints across 60,000 work orders/year. For our efforts, our team at Toyota received an Operational Excellence Award from the National Safety Council for their best in class safety record.

Featured Stories

Avaya (image)
Avaya • Technology
Learn More
Office (image)
Boehringer Ingelheim • Life Sciences
Learn More
Glass building (image)
Citibank • Banking & Financial Services
Learn More

Featured Services

Global Occupier Services (GOS)
Our Global Occupier Services team is supported by the latest technology and a global team that is dedicated to maximizing results.
Learn More
Tenant Representation

Site selection and lease negotiations for occupiers of office, retail and industrial based on workplace and logistics strategies.

Learn More
Retail Agency
We provide strategic expertise to commercial property owners, working to maximize asset awareness, leasing activity, rental rates, occupancy, and overall investment value.
Learn More

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Get in touch with one of our professionals.