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Achieving Superior Facility Services over 60,000 Work Orders
01 The Opportunity
Toyota has 125 properties of varying size and scale in 47 cities in 18 states and Puerto Rico. After having an incumbent provider for 26 years, Toyota interviewed more than 25 facilities management companies in 2010 before selecting C&W Services for the job. Since then, C&W Services has replaced the internal structure of Toyota’s maintenance management system with a self-sourcing model that successfully implements best practices for a diverse set of work spaces including sales and marketing, warehouse, technical training, and vehicle distribution centers.
02 The Solution
Delivering consistent service across all locations, while staying flexible enough to meet Toyota’s diverse needs, is a priority. With the Toyota portfolio covering more than 125 buildings and approximately 11 million square feet, the greatest challenge of C&W Services’ work with Toyota has been the wide range of services needed in a vast range of settings and locations. During the past three years, C&W Services completed over 3,000 capital and expense projects including paving, parking lot expansions, roof repair and replacement, HVAC repair, LED projects, fire systems expansions, data center reconfigurations, and communication systems repair.
03 The Results
Cushman & Wakefield helped standardize operations, procedures, and technology including Fault Detection Diagnostics. This resulted in achieving a service-level response rate of over 95% with zero end-user complaints across 60,000 work orders/year. For our efforts, our team at Toyota received an Operational Excellence Award from the National Safety Council for their best in class safety record.
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