Learn how we put our clients at the center of what's next

H&R Block

Twenty Years of Partnership and Results

01 The Opportunity

H&R Block engaged Cushman & Wakefield in 1999 to manage their real estate portfolio in preparation for growth and efficiency. Prior to the partnership, the client’s real estate operations were highly decentralized. District managers or local office managers were typically responsible for all real estate and facilities functions, distracting them from core business matters. Additionally, H&R Block saw the opportunity for extensive growth in corporate stores, but lacked the in-house resources to support their expansion objectives.

02 The Solution

H&R Block is unique in that tax season (Jan 1-April 30) is when the company makes more than 70% of its annual revenue. To meet this challenge, Cushman & Wakefield’s Facilities Management (FM) team fluctuates throughout the year. During tax season, the FM team is increased from four to 12 Facility Coordinators, a necessary move considering 53% of facilities incidents occur during this time. During non-tax seasons, coordinators are re-allocated to other non-FM roles, including transaction management, project management and portfolio management, while others are moved to other FM accounts within our Portfolio Services Center.

Integrating with other service lines also helps ensure that our FM teams are bringing H&R Block the best value. For example, no lease is signed until all facilities cases outstanding with the landlord have been resolved, providing our transaction management team with the ability to leverage an open ticket in the case of a renewal. In the case of a landlord in default or where an incident has left a facility non-operational, our portfolio administration team utilizes an automated report to confirm or deny rental payments

03 The Results

Cushman & Wakefield's solutions have been instrumental in providing notable facilities cost savings to the client, including:

  • $350,000 in reimbursement checks collected from landlords;
  • total savings equal to approximately 12% of total spend;
  • 9% year-over-year increase in savings to the client.

MEET THE TEAM

Martin Woodrow (image)
Martin Woodrow

Region Lead - Client Service Delivery - Central
Greenwood Village, United States


+1 (303) 729-2356

martin.woodrow@cushwake.com

Download VCard

André Navarro
André Navarro

Head of Retail Asset Services Portugal
Lisbon, Portugal


+351 211 207 572 x520123

Andre.Navarro@eur.cushwake.com

Download VCard

MORE STORIES LIKE THIS ONE

Avaya (image)
Avaya • Technology
Learn More
calculator (image)
H&R Block • Tax Preparation
Learn More
people-750x456
International FMCG producer and distributer
Learn More

Featured Services

Global Occupier Services (GOS)
Our Global Occupier Services team is supported by the latest technology and a global team that is dedicated to maximizing results.
Learn More
Integrated Portfolio Management

To help our clients achieve their main business objectives we bring together Transaction Management, Lease Administration and Portfolio Strategy to leverage data, streamline processes, and deliver superior insights.

Learn more
Centre of Analytics
Providing data-backed insights and business intelligence to drive real estate strategy
Learn more

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Get in touch with one of our professionals.