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Cushman & Wakefield secures NAB facilities management contract extension

Jon McCormick • 23/07/2020

National Australia Bank (NAB) has renewed its national integrated facilities management services contract with Cushman & Wakefield for an additional four years to 2024. Cushman & Wakefield’s Occupier Services business has managed NAB’s portfolio since initially securing the mandate in 1998.

Under the contract, Cushman & Wakefield will continue to provide an outsourced property management solution across NAB’s national portfolio of 880 sites, totalling a leasable area of 575,000 sqm. NAB’s real estate portfolio locations include commercial offices, retail branches, and customer service centres.

As part of integrated service delivery model, Cushman & Wakefield will provide facilities management and maintenance, workplace management at key commercial locations, property management and minor works. Cushman & Wakefield will also continue providing environmental sustainability services, finance management, procurement and help desk support.

Cushman & Wakefield has a team of 150 staff nationally that are directly involved in supporting NAB, with 50% of staff dedicated across 12 NAB sites.

Jon McCormick, Head of IFM, Cushman & Wakefield, said: “We are pleased to continue the strong relationship between NAB and Cushman & Wakefield that has developed over more than 20 years. The renewed contract to manage one of Australia’s largest property portfolios is a testament to the deep knowledge we have of NAB’s requirements and the calibre of our team, many of who have been embedded in NAB’s operations for many years.”

Reece White, Head of Operations, Cushman & Wakefield, said: “Over the past 20 years, the nature of our strategic partnership with NAB and the nature of integrated facilities management delivery has changed significantly. As a cross-functional team, we now bring together facilities management and operational solutions, supported by technology, to enhance performance of NAB’s portfolio for the benefit of its people and customers.”

NAB’s Chief Property & Procurement Officer Steve Hrubala said: “We are pleased to continue our long-standing relationship with Cushman & Wakefield.

“That relationship has been critical as we worked through how we responded to COVID-19 and reinforced the importance of experienced partners in a crisis.  We look forward to continuing to work together as we plan for how we return to work across all our locations in Australia, and as we prepare to occupy new commercial buildings.”