Share: Share on Facebook Share on Twitter Share on LinkedIn I recommend visiting to read:%0A%0A {0} %0A%0A {1}
how-technology-is-changing-the-role-of-property-managers how-technology-is-changing-the-role-of-property-managers

How Technology Is Changing the Role of Property Managers


By Revathi Greenwood, Cushman & Wakefield Americas Head of Research

Contributors: Marcio DaCosta, Director of Emerging Technologies and Kathleen Cahill, Leader of Emerging Tech Partnerships

Adoption of Robotics Technologies

 While interactive options are exciting, people’s trust level of robots, privacy concerns and natural unease at the sight of them wandering around remain challenges to adoption and implementation. The initial cost can impede widespread deployment, especially with a slower return on investment. Robotics companies are trying to solve for these challenges alongside furthering the capabilities of the actual technology.

In the current state, robots can be used to complement the skills of a human employee. The service-oriented role of the property manager requires cognitive and emotional intelligence, and robots do not have these abilities—at least not yet. However, they do create consistencies and efficiencies with security and automation of manual tasks that free up property teams to focus on more important value-add activities. These potential advantages are continuing to drive robotics, despite the current challenges.

A Proptech World

 Along with robotics, other technologies are steadily gaining momentum at the property level.

Tenant Mobile Applications

 A mobile app is a key solution for communicating with tenants. Concierge services, such as dry cleaning, work order requests or booking conference rooms can be done through a mobile app and facilitated by the property team. Office workers can now use apps to control temperature and lighting or to send locations and pictures of workplace issues enabling facility managers to deliver better service.


Drones can provide many benefits in terms of security, building inspections and space utilization. A building owner could use drones for a post-hurricane building inspection to detect water damage, cracks in the roof or other issues. They can also enhance a building’s security presence with their mobility and ability to analyze thousands of data points and identify anomalies in a space.

Autonomous Vehicles

Mobility shifts are expected to disrupt commercial real estate both in the near and long term. Ride sharing is already impacting how people commute, and the rise of autonomous vehicles has the potential to truly transform commercial real estate. Some building owners and developers are already renovating or building parking garages in such a way that they can be converted to a different use in the future should autonomous vehicles render them obsolete.

Blockchain and Cybersecurity

Blockchain, often described in terms of its disruptive capabilities, is another technology that has potential use for building owners and managers. As property managers continue to collect more data, Blockchain is a secure network that may be able to help share information within a building. Despite this potential, entirely practical applications for the technology are still being explored.

Property professionals will need to keep their finger on the pulse of technology and how these new tools will impact their roles, the assets they manage and the greater need for cybersecurity. The most successful property managers today are those who wear many hats, from vendor and tenant services, to building and property maintenance and upkeep.

The most successful property managers of tomorrow will do all these things, but also have at their disposal the resources to make their days more efficient and productive. They will anticipate the technological needs and concerns of both current tenants and future ones. They’ll be able to speak to the latest and greatest in office security, building maintenance and more. Technology still needs a face. The human touch isn’t going anywhere, anytime soon.

The above article originally appeared on BOMA Magazine, March/April 2019 issue.

Related Insights

The Appeal of Co-Living in Singapore
Insights • Residential

The Appeal of Co-Living in Singapore

The demand for co-living has heated up in recent times, fueled by a confluence of surging residential rents and prices as well as construction delays of new homes
APAC Capital Flows - Supply Chain Management webinar
Insights • Capital Markets

Cushman & Wakefield Webinar: Asia Pacific Capital Flows - Supply Chain Management

In this webinar, we have invited Kevin Lee, Head of Real Estate Solutions, APAC at DHL Supply Chain and Tim Foster, Head of Supply Chain & Logistics Advisory, APAC at Cushman & Wakefield to share their views on this burning topic.
Insights • Investment

2021 Mainland China Investor Intentions and Cap Rate Survey

As China benefits from being “first in and first out” of the COVID-19 pandemic, it has become increasingly attractive to investors both locally and from around the globe.

Related Stories

Dexcom Philippines New Office Fit-out Project
Dexcom Philippines • Healthcare
Learn More
Cushman & Wakefield Stories Philippines Inc. • Travel
Learn More
Cushman & Wakefield Stories
OMD Philippines • Advertising
Learn More
With your permission we and our partners would like to use cookies in order to access and record information and process personal data, such as unique identifiers and standard information sent by a device to ensure our website performs as expected, to develop and improve our products, and for advertising and insight purposes.

Alternatively click on More Options and select your preferences before providing or refusing consent. Some processing of your personal data may not require your consent, but you have a right to object to such processing.

You can change your preferences at any time by returning to this site or clicking on Privacy & Cookies.
These cookies ensure that our website performs as expected,for example website traffic load is balanced across our servers to prevent our website from crashing during particularly high usage.
These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced features. These cookies do not gather any information about you that could be used for advertising or remember where you have been on the internet.
These cookies allow us to work with our marketing partners to understand which ads or links you have clicked on before arriving on our website or to help us make our advertising more relevant to you.
Agree All
Reject All