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About Us

Business Standards

Provision of Services

We outline the information required under the Provision of Services Regulations 2009 in respect of Cushman & Wakefield in the United Kingdom.

The primary entities which deliver client services are:

Name  Type of entity  Registry  Registration No 
C & W (U.K.) LLP Limited Liability Partnership Companies House OC328588 
Cushman & Wakefield Debenham Tie Leung Limited  Private limited company
Companies House 2757768
Cushman & Wakefield Facilities Management Trading Limited  Private limited company Companies House 3990266
DTZ Investment Management Limited
Private limited company Companies House 4633215
Cushman & Wakefield Insurance Services Limited Private limited company Companies House 6457435

Sometimes we use other Cushman & Wakefield group entities to provide services. Details can always be found on the engagement letter that is issued by us or, if a different form of contract is used, in that contract.

Our services are governed by written terms and conditions agreed with clients. These contracts are, unless otherwise provided for, governed by English law and subject to the exclusive jurisdiction of the courts in England & Wales.

 

How to contact us

The registered office for the primary Cushman & Wakefield entities in the United Kingdom is 125 Old Broad Street, London EC2N 1AR.

We can be contacted rapidly using the “Contact Us” link, by telephoning our registered office on +44 (0)20 3296 3000, or by e-mailing any of our people at firstname.surname@cushwake.com.

 

Professional Registrations

Real estate agency work and the provision of certain financial products and services is regulated in the United Kingdom. When providing these services, we follow (as appropriate) the rules, codes, and guidance as found in Royal Institution of Chartered Surveyor’s Rules of Conduct (for firms) and the Financial Conduct Authority’s handbook. The details of our regulators and our register entries is set out below:

Name
Regulatory body  Activities  Registration No. 
C & W (U.K.) LLP

Royal Institution of Chartered Surveyors  

certain professional activities

003312

Cushman & Wakefield Debenham Tie Leung Limited 

Royal Institution of Chartered Surveyors  

certain professional activities

001836

DTZ Investment Management Limited

Financial Conduct Authority

financially regulated products and services

416900

Cushman & Wakefield Insurance Services Limited

Financial Conduct Authority


financially regulated products and services
477013

 

Insurance & Finance

Cushman & Wakefield is required to hold professional indemnity insurance, and our insurers are Liberty Mutual Insurance Company and others who can be contacted via Aon Risk Solutions, 122 Leadenhall Street, London EC3V 4AN. The territorial coverage is worldwide.

We are registered for VAT and our registration number is GB466425139.

How to make a complaint

Cushman & Wakefield in the United Kingdom is committed to continuously improving the services provided to clients. To this end, the firms have developed a formal complaints procedure. To obtain a copy, email us or speak to your relationship contact at Cushman & Wakefield.

In the event you do have a complaint, we ask that you contact the Partner in Charge of your engagement first. If you feel that is not appropriate or the response of the Partner in Charge is inadequate, please contact:

Name: George Roberts

Title: Head of UK & Ireland

Office: 125 Old Broad Street, London EC2N 2AR, United Kingdom

If you are not satisfied with the outcome of how we have handled your complaint, you may be entitled to refer your complaint to one of the following:

Name

Relevant activities

UK Contact number

Website

RICS Dispute Resolution Service

professional engagements and members of RICS

020 7334 3806

RICS

Ombudsman Service: Property

estate agency services

0330 440 1634

OS:P

Financial Ombudsman Service

financially regulated products and services

0800 023 4 456

FOS


The criteria for eligibility and the complaints investigation procedure can be found on the website of the relevant organisation.

Client Money Handling Procedures & Protection 

In accordance with the RICS Guidelines for Handling Client Money, Cushman & Wakefield details the procedures followed by C & W (U.K.) LLP and Cushman & Wakefield Debenham Tie Leung Limited, as well as the RICS Guidelines, via links to the documents below.

Both Cushman & Wakefield companies manage client funds and have subscribed to the RICS administered Client Money Protection Scheme; a certificate is available to view below.

For queries please contact our Compliance Officer or Client Finance Director 

Cushman & Wakefield's UK Tax Strategy and Approach

The overall aim of Cushman & Wakefield’s tax policy is to support its business while mitigating tax risks and complying with rules and regulations in the jurisdictions in which Cushman & Wakefield operates. Download below to read in full.

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