Colleagues on stairs Colleagues on stairs

About Us

Business Standards

Business standards ensure Cushman & Wakefield remains a trusted business partner. We understand that not only are business standards good corporate governance but that ultimately they influence our long-term success.

Client Money Handling | COVID-19 Risk AssessmentProvision of Services | UK Tax Strategy


 

Client Money Handling Procedures & Protection 

In accordance with the RICS Guidelines for Handling Client Money, Cushman & Wakefield details the procedures followed by C & W (U.K.) LLP and Cushman & Wakefield Debenham Tie Leung Limited, as well as the RICS Guidelines, via links to the documents below.

Both Cushman & Wakefield companies manage client funds and have subscribed to the RICS administered Client Money Protection Scheme; a certificate is available to view below.

For queries please contact our Compliance Officer or Client Finance Director

COVID-19 RISK ASSESSMENT

Cushman & Wakefield remains committed to supporting our employees, customers and clients especially through these unprecedented times and continue to work together with our supply chain and others to ensure the effective management of health and safety. As such we continue to take every reasonably practicable measure to ensure that our activities are undertaken in a manner that does not expose anyone to unnecessary risk or contribute to the spread of COVID-19. We continue to be guided by the advice of the health authorities and our protocols have been developed in alignment with measures recommended by the UK Government’s safe working guidelines; ‘Working safely during COVID-19’ as well as guidance produced by the Royal Institute of Chartered Surveyors (RICS). 

Where we can do so effectively we will continue to engage and collaborate with our clients and customers remotely where this is possible. We are providing the technology support to enable our employees who can work from home do so safely and productively. Our confidential employee assistance program is available 24 hours a day to help colleagues who may be experiencing difficulties related to the ongoing pandemic and we continue to provide extra online resources to help colleagues manage their physical and mental well-being. 

For those colleagues working outside of the office on our clients’ sites we have provided information and guidance throughout the pandemic to help them adhere to social distancing requirements and good hygiene practices. Protective equipment has also been provided where necessary. 
 
We have reimagined our office spaces in accordance with our ‘Six Feet Office’ principles requiring social distancing and increased hygiene measures in addition to developing and communicating new protocols for our employees to follow. Finally, we have completed a comprehensive risk assessment to inform our ‘Return to Office’ process which we have shared with colleagues through our established communication and consultation forums. We can therefore confirm that our office spaces will conform to UK government guidance relating to COVID-19 and we look forward to welcoming colleagues and clients back to our offices very soon.

Provision of Services

We outline the information required under the Provision of Services Regulations 2009 in respect of Cushman & Wakefield in the United Kingdom.

The primary entities which deliver client services are:

Name  Type of entity  Registry  Registration No 
C & W (U.K.) LLP Limited Liability Partnership Companies House OC328588 
Cushman & Wakefield Debenham Tie Leung Limited  Private limited company
Companies House 2757768
Cushman & Wakefield Facilities Management Trading Limited  Private limited company Companies House 3990266
DTZ Investment Management Limited
Private limited company Companies House 4633215
Cushman & Wakefield Insurance Services Limited Private limited company Companies House 6457435

Sometimes we use other Cushman & Wakefield group entities to provide services. Details can always be found on the engagement letter that is issued by us or, if a different form of contract is used, in that contract.

Our services are governed by written terms and conditions agreed with clients. These contracts are, unless otherwise provided for, governed by English law and subject to the exclusive jurisdiction of the courts in England & Wales.

 

How to contact us

The registered office for the primary Cushman & Wakefield entities in the United Kingdom is 125 Old Broad Street, London EC2N 1AR.

We can be contacted rapidly using the “Contact Us” link, by telephoning our registered office on +44 (0)20 3296 3000, or by e-mailing any of our people at firstname.surname@cushwake.com.

 

Professional Registrations

Real estate agency work and the provision of certain financial products and services is regulated in the United Kingdom. When providing these services, we follow (as appropriate) the rules, codes, and guidance as found in Royal Institution of Chartered Surveyor’s Rules of Conduct (for firms) and the Financial Conduct Authority’s handbook. The details of our regulators and our register entries is set out below:

Name
Regulatory body  Activities  Registration No. 
C & W (U.K.) LLP

Royal Institution of Chartered Surveyors External Link  

certain professional activities

003312

Cushman & Wakefield Debenham Tie Leung Limited 

Royal Institution of Chartered Surveyors External Link  

certain professional activities

001836

DTZ Investment Management Limited

Financial Conduct Authority External Link

financially regulated products and services

416900

Cushman & Wakefield Insurance Services Limited

Financial Conduct Authority External Link


financially regulated products and services
477013

 

Insurance & Finance

Cushman & Wakefield is required to hold professional indemnity insurance, and our insurers are Liberty Mutual Insurance Company and others who can be contacted via Aon Risk Solutions, 122 Leadenhall Street, London EC3V 4AN. The territorial coverage is worldwide.

We are registered for VAT and our registration number is GB466425139.

How to make a complaint

Cushman & Wakefield in the United Kingdom is committed to continuously improving the services provided to clients. To this end, the firms have developed a formal complaints procedure. To obtain a copy, email us or speak to your relationship contact at Cushman & Wakefield.

In the event you do have a complaint, we ask that you contact the Partner in Charge of your engagement first. If you feel that is not appropriate or the response of the Partner in Charge is inadequate, please contact:

Name: George Roberts

Title: Head of UK & Ireland

Office: 125 Old Broad Street, London EC2N 2AR, United Kingdom

If you are not satisfied with the outcome of how we have handled your complaint, you may be entitled to refer your complaint to one of the following:

Name

Relevant activities

UK Contact number

Website

RICS Dispute Resolution Service

professional engagements and members of RICS

020 7334 3806

RICS External Link

Ombudsman Service: Property

estate agency services

0330 440 1634

OS:P External Link

Financial Ombudsman Service

financially regulated products and services

0800 023 4 456

FOS External Link


The criteria for eligibility and the complaints investigation procedure can be found on the website of the relevant organisation.

UK Tax Strategy and Approach

The overall aim of Cushman & Wakefield’s tax policy is to support its business while mitigating tax risks and complying with rules and regulations in the jurisdictions in which Cushman & Wakefield operates. Download below to read in full.

More about cushman & wakefield

Ethics
Our values come to life when our clients trust us.
Learn more
Diversity & Inclusion
When our workforce and clients reflect the world around us, everyone succeeds. We're committed to an inclusive culture.
Learn more
History
100+ year history of putting our clients and our people at the center of what’s next.
Learn more
Corporate Social Responsibility
Shaping a sustainable, successful, responsible firm.
Learn more
Leadership
Our people are our best assets. And our experienced executive leadership team brings diverse expertise and disciplines.
Learn more
Careers
A company promising its clients that we understand what’s next needs to hire what’s next. And we do.
Learn more
Our Community

The issues we believe in globally, we’re proud to support locally. Helping our neighbors is embedded in our culture.

Learn more

CAN'T FIND WHAT YOU'RE LOOKING FOR?

Get in touch with one of our professionals.