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Global CPG Company - Close Collaboration for a Smooth Transition

Cheers to the Cushman & Wakefield IFM team who worked hand-in-hand with their client, a leading CPG company, to execute a seamless transition at five US sites.

01 The Opportunity

The award of a CPG company’s 2.3 MSF U.S. portfolio for IFM services came with the unique challenges of 2020 – transitioning services that support property operations and employee experiences during a time of limited travel and widespread working from home. With sites in New York, Texas, North Dakota, North Carolina and Illinois and 90-day time frame spanning the winter holiday season, the Cushman & Wakefield transition team devised a flexible, collaborative transition plan.

02 The Solution

The scope of services affected nearly every aspect of the site operations:  engineering, maintenance, soft services, and services that support the experience of employees working at the sites. Delivery of those services is supported by Finance and Procurement as well as Technology – FAMIS 360 and Triana also were part of the transition. 

As transition planning began, the client/Cushman & Wakefield team re-examined priorities to ensure all critical milestones were met on Day 1.  The team also engaged other stakeholders within the client’s corporate structure to align employee experience aspects of the scope such as connecting wellness programs with related functions such as Human Resources.  

During the transition, Cushman & Wakefield also introduced its Portfolio Services Center (PSC). The PSC is a center of excellence comprised of multi-disciplined, connected teams of real estate professionals that partner with on-site/in-market teams to deliver fully integrated services.  

03 The Results

  • Achievement of all Day 1 priorities in the transition project plan (Onboarding of new team members, technology implementation and training for FAMIS 360 and Yardi, introduction of PSC operations and support function) 

  • Transition of 60 team members  

  • Technology solutions will enable data analytics to further enhance performance and model behaviors that work best for the client and account team 

  • Leverage technology to keep team members focused on their target KPIs including a survey feedback loop to provide the client with their desired outcomes 


Pay Wu
Pay Wu

Region Lead - Client Service Delivery - East
East Rutherford, United States

+1 (212) 5895113

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Sharon Hart

Account Director
Purchase, United States

+1 (203) 5055473

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