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National Disability Insurance Agency National Disability Insurance Agency


National Disability Insurance Agency: Relocating A Larger Office Space


The National Disability Insurance Agency (NDIA) relocated its national office from Canberra to Geelong in 2014. However, NDIA needed a new space that could house all its 1,200 employees, currently occupying 11 properties across the Geelong Central Business District.

With the lack of A-grade locations in Geelong, NDIA, along with the Department of Human Services (DHS), crafted a joint tender for a new building. They subsequently engaged the Cushman & Wakefield Workplace Solutions team for advice.


Cushman & Wakefield rolled out the project in three phases between March 2017 and May 2019.

Through the project we provided the following end-to-end services:

  • Property and workplace strategy
  • Communications plan
  • Employee behavioural change programme
  • Decommission activities for sites previously part of NDIA’s property portfolio
  • Move management programme including a seamless relocation with minimal disruption to core business
  • Employee engagement programme
  • Block and stack plan for allotting space, considering new and existing tenants
  • Space allocation for workstations, lockers, storages, end-of-trip facilities, and car parking




NDIA finalised an A-grade five-story building with 13,680 net leasable area. It started relocating to the new office in April 2019.

All employees adopted a clean desk policy, resulting in staff working flexibly at a ratio of 1:1.2. The building has also incorporated various Disability Discrimination Act-compliant features, ensuring accessibility in the workplace.

Meet the Team

Robert Stringer

Executive - Brokerage, Industrial & Logistics – QLD
Brisbane, Australia

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Cushman & Wakefield
Shaun Kenafake

National Director | Building Consultancy
Brisbane, Australia

+61 (7) 32394008

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Contact us to discuss how our experience on this project could be translated to your business requirements.

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