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Integrated Facilities Management Integrated Facilities Management


Integrated Facilities Management |IFM

Cushman & Wakefield Facility Management delivers solutions to create productive and reliable work locations for your business.

Your business is unique, and the experience of being in your facilities should be too. 

We foster a close partnership with our clients to develop integrated facilities management programs that are tailored to specific business goals and informed by data driven insights.  We help you make the connection between the human experience on site, and the behind-the-scenes operations that support them, by bringing together both operational IoT data sources and industry-leading toolsets that uncover insights about employees’ workplace experiences.  By connecting this data, we can help create a continuous improvement loop that influences all aspects of the facility and its occupants: Cost, asset life, facility uptime, customer service, employee retention and alignment of onsite experiences with brand.

We execute the bespoke solution for your organization, employees and customers, consistently driving economies, efficiencies and shared experiences. 

Daily execution is grounded in operational excellence and supported by deep investment in a world-class FM center of excellence and support. At Cushman & Wakefield, we have services and product for whatever your FM business challenges are, from single function or specialty solutions to holistic, enterprise outsourcing. 

We create bespoke outsourcing solutions for leading companies around the world. Our on-site teams are supported by deep investment in an FM Center of Excellence and experience gained as the industry’s largest self-performance business. New technologies help on-site teams optimize building operations and deliver service excellence. This end-to-end model delivers significant cost savings, provides better business intelligence, reinforces safe workplace environments and creates user experiences that reinforce your positive corporate brand.

Unique to C&W are four global Portfolio Services Centers (PSCs) that provide the backbone of consistent operations.  Each is comprised of multi-disciplined, connected teams of facilities and real estate professionals that partner with on-site/in-market teams to deliver fully integrated services for facilities management, portfolio administration, project services, and transaction management. The scalable PSC solution also provides 24/7 support for responsive service, work order management, standardized processes, technology and reporting. 

Our partnership with clients is rooted in a transparent commercial model
Unique in the industry is our commitment to transparent and value-focused commercials. Too many legacy commercial practices have works against collaboration between client and provider.  We balance the cost of the platform and infrastructure required to deliver best-in-class service with your commercial realities, fostering a partnership approach to the most complex FM issues.  We work with you to define the measurements of value and corresponding rewards, incentivizing upside for everyone.  Our burden rate and expenses are open-book and based on actual cost vs. blended or budgeted costs which can be higher, or misleading. Similarly, we disclose all supply chain rebates. And last but not least, our flexible technology solutions integrate the best of the marketplace with your own systems. With C&W, you’re never hostage to a home-grown solution. 

Transparent Value Enhancers   Value Inhibitors
  • Appropriate Compensation: Management fees that balances the cost of the platform and infrastructure required to deliver best-in-class service
  • No Hidden Fees: Charge actual burden plus reasonable fee for employee administration
  • Value Based Rewards: Measure and reward value, creation
  • Transparent Supply Chain that discloses all rebates
  • Portable, best-in-market tech solutions that fit individual clients’ requirements 
  • Compensation that Hides Revenue: Burden rates that are blended, inflated, or based on budgets vs. actual costs
  • Misaligned Incentives: Inappropriate risk allocation; focus on cost certainty vs. quality; negotiated value vs. market cycle value; conflicts of interest
  • Hidden Rebates that influence purchasing recommendations
  • Technology Jail: Proprietary, one-size-fits-all systems that lock clients via onerous burden of change 

IFM Services
Cushman & Wakefield has the facilities expertise and flexible account team and contractual structures to meet your facility needs – Whether you need on-demand expertise for maintenance and projects; a dedicated team to keep your building, campus or portfolio safe, clean, and running smoothly; or are ready to fully outsource your regional or global owner-occupied portfolio.

• Facilities Outsourcing Solutions
• Concierge-Style Experience Management
• Fiduciary Asset Management
• Vendor Aggregation
• Facility Project Management
• Move Management & Occupancy Planning
• Facility Condition Assessments
• Workplace Planning & Insights
• Space Planning & Optimization
• Property Management
• Maintenance & Engineering
• Reactive, Preventative and Predictive Maintenance Programming
• Self-performance of Soft Services 
• On-Demand Maintenance and Project Services
• Mobile Engineering
• Office & Mailroom Services
• Procurement
• Vendor Sourcing Initiatives
• Base Building Maintenance
• Critical Data Center Management
• Critical Environments Cleaning & Maintenance
• Inside the Yellow Line Production Maintenance
• Facilities Audit/Assessments
• Energy & Sustainability
• Environmental Health & Safety
• Flexible, scalable, non-proprietary technology solutions
• 24/7 Service Center 



Global Occupier Services

Facilities Services
We are raising the value of facility services by creating safe and exceptional experiences for our clients, their occupants and our employees.
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Distributed Facilities Solutions
Our national network of facilities contractors drives efficiency and performance, whether you have one property or an entire portfolio.
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Portfolio Services Center
Take advantage of global scale and local market knowledge with Cushman & Wakefield’s global Portfolio Centers.
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Integrated Portfolio Management (IPM)
Look to our Integrated Portfolio Management team to take a holistic approach to creating portfolio solutions for your business.
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Global Occupier Services

Future-proof your portfolio. Create inspiring on-site experiences. Unlock the potential of your real estate.

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Global Portfolio Administration
Our Global Portfolio Administration team is comprised of experts who go above and beyond the industry standard to meet the needs of your portfolio.
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Multifamily Advisory Group
Cushman & Wakefield’s Multifamily Advisory Group supports and empowers investors to make the most of their potential and maximize the value of their multifamily assets.
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Healthcare Capital Markets
Our Healthcare Capital Markets professionals make the most of opportunities in the healthcare industry.
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Self Storage Capital Markets
Cushman & Wakefield’s Self-Storage advisors help you meet your investment goals through every stage of the self-storage sales cycle.
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Valuation & Advisory - Self Storage
Take your Self Storage assets to the next level with Cushman & Wakefield’s Self Storage industry experts as your real estate partner.
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Total Workplace Consulting
Total Workplace consulting brings together thought leadership, strategy, and guidance to help both occupiers and investors to address how work is changing, where people live, work and play, and what the implications are for real estate.
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Net Lease Group
Connecting across our entire capital markets platform, our Net Lease group (NNN) has expertise with office, industrial, retail, R&D, land and multifamily assets throughout the world, advising sellers with 1031 requirements that frequently become buyers for our net lease offerings.
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