Carly Flapper

Workplace Strategy Director • United States

Carly Flapper Director Total Workplace
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Carly Flapper

Workplace Strategy Director • United States


Carly Flapper is a Director in Cushman & Wakefield’s global Total Workplace team. Carly is deeply experienced in developing workplace, change management, communication and employee engagement initiatives that aid clients in producing positive outcomes for the workforce. Carly works closely with executives, managers, front-line employees, Operations, Facilities, Human Resources, designers and design and construction project teams to coordinate activities that are impactful to the occupants’ change journey. Because of her work, Carly’s clients experience the benefits of productivity improvements, engagement score improvements, and workplace delivery process improvements.

Carly has been a key member of the Total Workplace team at C&W since 2014. Before corporate real estate, Carly had a 10-year career in the performing arts, focused on arts administration, acting, directing, teaching, and producing. Her expertise in working with performers in physical space lends a unique perspective to the arena of the workplace and the business of people.

  • NortonLifeLock & Symantec
    • Culver City, CA. Change Management: strategy and implementation of new, post-COVID hybrid workplace model coinciding with return to office.
    • Reading, U.K. Change Management: implementation of new workplace standards and an expanded hot desking program.
    • Tel Aviv, Israel. Change Management: acquisition integration/implementation of new workplace standards resulting from the merging of 4 acquired companies with parent company.
    • Plano, TX. Change Management: relocation and implementation of new workplace standards.
    • Mountain View, CA. Change Management: implementation of new workplace standards.
    • San Francisco, CA. Change Management: acquisition integration and implementation of new workplace standards in a new facility.
    • Salt Lake City, UT. Change Management: acquisition integration and implementation of new workplace standards in an existing facility.
  • Google, Mountain View, CA. Implementation of change management for a new activity-based workplace strategy.
  • Facebook, NYC, NY. Conducted workplace ethnography study and delivered an “Ideas Book” for New York City expansion.
  • Avaya, Global. Development of business case for a new, global workplace strategy for hybrid working.
  • Arbonne, Irvine, CA. Development of new workplace strategy.
  • Allianz
    • North America. Change Management: implementation of new, post-COVID hybrid workplace model coinciding with return to office.
    • NYC, NY. Change Management: implementation of new workplace standards including the elimination of private offices.
  • Centene Corporation
    • United States. Change Management: strategy creation and implementation of new, post-COVID hybrid workplace model coinciding with return to office.
    • Sacramento, CA. Change management communications for 600+ person move to a new facility.
    • St. Louis, MO. Change management communications for 1,200+ person move to a new facility.
  • Edward Jones
    • United States. Change management: implementation of new branch standards across 15,000 locations.
    • St. Louis, MO. Development of an activity-based new workplace strategy and change management for headquarters campus.
  • PROS, Houston, TX. Development of new workplace strategy.
  • Entergy, New Orleans, LA. Change management support for new HQ workplace and T&E system.
  • Mercedes-Benz Financial Services, Fort Worth, TX. Developed new workplace strategy and jobs analysis.
  • Cushman & Wakefield
    • San Diego, CA. Change Management: implementation of new, post-COVID, activity-based work environment coinciding with a return to office.
    • Headquarters, Chicago, IL. Development of an activity-based workplace strategy and change management for major business unit within global headquarters.
    • Portfolio Services Center, St Louis, MO. Activity-based new workplace strategy and change management for 600 employees.

  • PROSCI Certified Change Management Practitioner
  • Association of Change Management Professionals, Current Member

  • CREW Network Leadership Certificate Program Graduate

  • MFA, Classical Acting, George Washington University, Washington, DC

  • BFA, Theatre Arts, Boston University, Boston, MA

  • Tiger Woods Foundation – Earl Woods Scholar Mentor, 2019-Present

  • Cushman & Wakefield Women Integrated Network (WIN) National Mentoring Committee Chair, 2020

  • Cushman & Wakefield UNITY (LGBTQ+) Employee Resource Group Chicago Co-Chair, 2019

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