Today’s real estate owners must have more than a strategic location and nice lobby to attract the best tenants and drive competitive differentiation for their assets. The war for talent, shifting demographics and the constant evolution of technology have significantly influenced and changed the way we see life in the office. Companies expect their real estate to represent their personal brand and attract and retain top talent.
At Cushman & Wakefield, we make coming to work compelling through the convergence of experiential management, innovative technology and our relentless pursuit of what’s next for tenants and our clients. Client service is the core of who we are, and our approach is centered around a simple philosophy: to make an impact that creates meaningful value for our clients and tenants.
Our management teams truly understand the unique needs and preferences of their tenants to then implement the right solutions and create engaging workplace experiences that drive tenant satisfaction, productivity and asset value. From the front-of-house staff members to those behind the scenes, our professionals work together with an elevated attention to detail that gives each property a distinct reputation for management excellence.
“The tenant experience is not something simply brought to life with an event calendar or the latest and greatest technology,” says Kevin Smith, Executive Managing Director, Asset Services. “You must have a strategic approach and solutions that align to ownership’s goals, while also addressing the needs of what is often a very diverse tenant base. Our teams are champions of customer service and always keep people at the center of what they do, which results in successful execution and ROI for our clients.”
Our clients and tenants have realized the value that concierge-level, quality service has on a property’s value and workplace environment. The implementation of our world-class management program and dedicated community management staff at one of our properties in Cincinnati resulted in perfect Kingsley Survey tenant satisfaction scores for property management, building amenities and building quality. In addition, the Property Management and Leasing teams secured six leases of more than 150,000 square feet with key tenants. Property website and social media traffic also significantly increased, along with tenant engagement and attendance at events.
“We’ve received positive feedback from tenants on how our programming has added value to their organizations with a sense of community, enhanced productivity and employee engagement,” says Kelly Maglocci, Senior Community Manager for a Cushman & Wakefield-managed property in Cincinnati. “With the right combination of amenities, experiences and technology, we’ve been able to strongly influence tenant satisfaction and retention, which yields a significant value-add for ownership.”
Is your real estate in need of an infusion of quality, concierge-level service and hospitality that produces engaging experiences, tenant satisfaction and maximized value? Start a conversation with us to learn more about our tenant relations and retention services.