The world of our real estate managers is professionalizing at a rapid pace by providing more added value in the exploitation process, working more efficiently and innovating.
The services provided by the property manager must fit seamlessly with the tasks of the client. The question of what a client does or wants to outsource itself is decisive in this regard, and thus also the question of whether certain tasks are performed to a greater or lesser extent by the property manager. The property manager already provides a whole range of modular services and this will develop further in the coming years. We are ready for the next step. What's next?
Our services consist of an integrated package of services in the commercial, technical, facility and financial areas that are aimed at optimizing the client's real estate portfolio.
- Want to know more about how we add value for our clients?
- Find out more about how we incorporate data in everything we do
- Want to know more about our hospitality concepts?
- Understand more about how we keep maintenance up for your real estate and can even help with future-proof transformation?
- Or click here for the overview of all our services
From management to asset services
Our clients entrust us with an increasing share of their tasks so that they can focus more on strategic and tactical tasks.
It's no longer 'management' in the sense of preserving what we're talking about, it's about adding value. That's what we're good at. We give our vision on real estate in the market. Our core business is advising or participating in the discussion about upgrading, refurbishment, redevelopment, marketing activities, hospitality management, preventing or solving vacancy.
Because we are in close contact with tenants about developments within the organization that may be related to the housing, we advise the owner in drawing up commercial action plans for possible lease extensions or new leases.
We often act as the owner's sparring partner when it comes to organizing commercial processes such as leases, lease renewals, lease termination and surrender processes.
From data to information
The amount of data we collect enables us to make analyzes for our clients. These data are relevant for insight into portfolio management when it comes to our performance, the level of maintenance costs, the speed of settlement of service costs, etc.
If desired, we provide reports with asset management information in real time and not just at the calibrated moments such as during the 'quarterly meeting'
And last but not least, the available data provides us with valuable key figures in the field of maintenance. It is interesting for users when it comes to the amount and spread of service costs.
From service costs to hospitality management
We are seeing a shift in the market whereby more and more services are offered from the owner to the tenant in the larger multi-tenant offices. A development is underway where the property manager is extending the basic package of service costs to on-site service, providing business services and even providing facilities to the individual user.
The owners are critically aware of the service costs and if the provision of extra services should be fully covered from the service costs then this forms a barrier but gradually the idea is starting to take hold that a building without a certain service level is not attractive for the discerning tenant.
It is also attractive for the tenant to use a certain service level in the building because of the costs that are shared by several users, but also because they can always count on an agreed service level.
We work with qualified personnel to deliver this service and the high expectations of hospitality. It requires a switch from handling tenant questions as efficiently as possible to focusing on hospitality and the customer journey.
We have extensive experience in setting up hospitality concepts in a white label format. The branding of the building is leading in this formula.
From maintenance to transformation
Of course, a property manager ensures that a building is and remains in good condition. Periodically inspecting the buildings and making proposals in the field of preventive, corrective and special maintenance and making (long-term) maintenance planning.
But usually it is not the condition of the building that is the bottleneck, but the vacancy. The battle against vacancy, the call for more sustainable buildings and the challenge of making buildings attractive in a changing market requires a multidisciplinary approach. Property managers are asked what strategy we should follow to make buildings a commercial success. For example by (re)developing, transforming, making them more sustainable or upgrading them.
We tackle these questions and increasingly with a specialized team that looks at the possibilities of making an object more promising and future-proof. Often with their own architects. This service is more integrated because these questions have to do with the market, the possible development of value, the investment costs and the possible rental candidates. Visualizing possibilities also gives an extra impulse to the process of arriving at solutions.
And last but not least
All these developments lead to a new profile of real estate management organisations. Cushman & Wakefield is at the forefront of this.
We provide an integrated package of high-quality services to meet the challenges in the changing market together with the client.
A list of the services we provide:
Commercial
- Retain and attract tenants
- Generate asset management information
- Achieve a higher operating result
Technical
- Well-maintained properties and prevent malfunctions
- Making buildings more sustainable
- Modify, renovate or redevelop properties
Facilities
- Solve complaints and malfunctions adequately
- Offer a good package of services
- Offering Hospitality Concepts
- Service costs settlements on time and with more insight
Financial
- Full financial reports
- Real-time reporting
- Process invoices and payments efficiently
