Pay Wu

Region Lead - Client Service Delivery - NY TriState • United States

Pay Wu

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1290 Avenue of the Americas
New York, NY 10104-6178
United States

Office: +1 (212) 5895113

Mobile: +1 (917) 9385715

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Pay Wu

Region Lead - Client Service Delivery - NY TriState • United States


Pay leads the TriState Consulting practice and brings business insights and value added real estate consulting to solve client’s most complex workplace and real estate challenges. She is a versatile CRE advisor and executive with 25 years of industry and consulting experience, managing teams to produce positive P&L impact. Results oriented track record in portfolio/ workplace strategies, M&A, program management, cost management/ reduction, vendor/ outsourcing advisory, process/operations optimization and technology implementation.

Pay has over the last 5+ years actively contributed to shareholder value by leading through large scale workplace change programs for TD Bank and American Express. In addition, Pay was the Strategy and Portfolio Planning Leader for Deloitte Services LP. She led a team to drive the strategic planning and analysis of Deloitte’s 10MM SF of US and India real estate portfolio. In this capacity, Pay supported Deloitte’s leadership both functionally and operationally to develop workplace and real estate strategies that align with the growth and changes of its Consulting, Tax, Audit and Enterprise Risk Services, and Financial Advisory Services businesses throughout the regions. In addition, her group managed the technology and analytics capability, including utilization studies to inform strategies.

Previously, Pay served clients in Deloitte’s Capital and Real Estate Transformation practice. She possesses more than 15 years of industry and consulting experience, including many years spent delivering real estate strategy, process and transformational strategies to Fortune 1000 companies across all industries. Well versed in many dimensions of transformation, Pay consulted seamlessly across a range of salient issues in capital planning, strategic facilities / masterplanning, real estate and facilities cost reduction strategies, asset and equipment optimization, process reengineering, space and facilities management related technologies. Given her focus, Pay was able to translate value-added concepts from one client to the next and enhance delivery across the lifecycle of capital asset and real estate for clients across diverse industries (Financial Services, Pharmaceuticals, Media, Technology and Institutional/Medical Organizations)

Prior to Deloitte, Pay worked at Arthur Andersen and Andersen Worldwide as a Global Workplace Strategist and traveled globally in deploying alternative workplace strategies and driving efficiency in contracts for design and construction services. She was also responsible for change leadership of many Andersen offices through workplace strategy changes.

Pay is a frequent speaker in industry events and currently serves as a Senior Advisor to the NYC Chapter of CoreNet Global and the Faculty for Workplace, Technology and Performance Management courses.

  • Global Workplace 100 - Nominated 2 years in a row, 100 Influencers in Workplace
  • NYC Board Senior Advisor - 2015-current
  • CoreNet NYC Board Member and Executive Leadership, 2012-2014
  • CoreNet NYC Board Member and Chair of Program Committee, 2011
  • Advisory Board Member for Realcomm, 2012, 2018
  • CoreNet Global Eastern Regional Symposium, content advisor

Selected Speaking and Teaching Engagements 

  •  Eastern Regional Symposium (Boston) 2019
  • International Real Estate Group Speaker, 2019
  • CoreNet Connecticut Chapter Speaker, 2019
  • CoreNet NYC Young Leader of the Year – Award Judge, 2019
  • CoreNet Global Innovation - Award Judge, 2018
  • CoreNet Chicago Chapter - Award Judge, 2014-2017
  • CoreNet Technology Faculty and curriculum developer 2016-current
  • CoreNet MCR.workplace Faculty and curriculum developer, 2013-2015
  • Corporate Real Estate 2020, General Session Panel Speaker, April 2012
  • Beverly Willis Architecture Foundation key note speaker “Personal Journey in Mass Career Customization” – October 2011
  • CoreNet Global MCR.Workplace designation development co-leader – August 2011 - present
  • CoreNet Summit, Technology Transformation – May 2011
  • CoreNet NJ Chapter: Featured Speaker on “Navigating Workplace Change” – March 2011
  • Capstone Course, Service Provider Overview for CoreNet Executive Development Program – March 2011
  • CoRETech Conference Moderator, November 2010;
  • Manhattan Software User Conference Key Note Speaker, 2009
  • Deloitte Consulting Capital & Real Estate Transformation Annual Roundtable of CRE Executives – Spring 2006 & Spring 2007
  • “Performance Management” CoreNet Executive Development Program – March 2007, March 2008

  • Goldman Sachs
  • JPMC (Chase)
  • B of A (Merrill Lynch)
  • Deutsche Bank
  • ABN AMRO
  • American Express
  • TD Bank Group
  • Deloitte
  • Arthur Andersen / Accenture